Check In 3pm to 6pm
Check Out by 11am
There are lots of jobs that we need to do in between departures and arrivals to ensure your holiday is the best we can achieve for you.
When you book we request a 50% deposit and your pitch is secured at time of payment. For short lead-time bookings - ie. those booked less than six weeks before arrival, the full amount will be requested to secure the booking. Your payment is conditionally refundable, see below "Cancellation by You".
Please note that the deposit includes full payment (£12) for your Greener Camping Club membership. The balance is required six weeks prior to your arrival date. If we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates - see below. For short lead-time bookings - ie. those booked less than six weeks before arrival, the full amount will be requested to secure the booking.
Bookings are not transferable.
Any changes and additions of persons to bookings are at the discretion of Dunes At Whitesands Camping.
Please ensure that all guests in your party are included in your original booking. Extra guests can only be added later for the full duration of your booking and only if the site capacity allows.
Cancellation by You
If you cancel your camping holiday 6 weeks or more before your arrival date we will refund your full payment less a £50 administration fee. If you cancel your camping holiday 6 weeks or less before your arrival date and we are able to re-let your pitch for the dates you have booked we will refund your full payment less a £50 administration fee. In the event that we are unable re-let your dates, no refund will be made. If you are worried about the prospect of cancelling, please take out holiday insurance. Bookings are not transferable without our prior agreement by email. If you book through an online travel agent such as Pitch Up or Hipcamp their fees are not refundable at any time. These fees are typically 15% of your holiday cost.
Cancellation in the Event of Covid-19 Infection
What happens if you have to cancel your booking for any of the following reasons:
You or a member of your party have a positive Covid-19 test. You or a member of your party have to self-isolate due to contact with a Covid-19 sufferer. You or a member of your party develop Covid-19 symptoms and are awaiting test results.
If any of the above apply then the ‘Cancellation by You’ clause will apply.
If you are worried about the prospect of cancelling due to a Cover-19 infection, please take out holiday insurance.
Cancellation in the Event of Covid-19 lockdown / government restrictions
If we have to close due to government restrictions then the "Cancellation by Us" clause below will apply.
If your area is put into a localised lockdown - then the "Cancellation by Us" clause below will apply.
Cancellation by Us
If you booked direct from our website:
Dunes at Whitesands Camping reserves the right to cancel a camping holiday at short notice if we can not accommodate you; due to any reason relating to Covid-19, ill health, fire, or any other extenuating circumstances beyond our control. Under such circumstances, your full payment minus the GCC membership fee, card fees if you booked online. Dunes at Whitesands Camping cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. If you book through an online travel agent such as Pitch Up or Hipcamp their fees are not refundable at any time. These fees are typically 15% of your holiday cost.
In common with all of the west coast of the British Isles, this campsite can be subjected to extreme weather conditions. Very strong winds and torrential rain can occur at any time of the year, though we are fortunate in that there is no flood risk. You must ensure that your tent is suitable for these conditions and correctly erected, heavy duty wooden tent pegs are available on request. No refunds will be given for holiday disruption due to inclement weather.
There are many opportunities for play and adventure on our camp site. Our aim is for children to be as safe as possible and we will keep motor traffic to a minimum. Because Dunes at Whitesands Camping is part of a working farm (albeit a small holders version) there are contingent risks to be aware of. We various chores to do in the Summer - so there are tractors and machinery around. These risks are small and should be self-evident - but if you are not clear, please ask! Parents are responsible for the supervision of their children on site at all times.
We do not accept unaccompanied children or teenagers. Children and teenagers must be accompanied by parents camping on the same pitch.
In the interest of everyone's safety and enjoyment of this peaceful place the main site is a car free zone (the only exception to this is the camper van pitches where one camper van per pitch is permitted and only then if it is slept in. Parking is available at the signed areas. Vehicles will be allowed to park up adjacent to the pitch twice, once to pitch and once to strike camp. Please avoid actually driving on the pitches.
In the interest of peace and quiet we do not allow day visitors to our site. Guests staying in our bed & breakfast are of course allowed to visit their family members staying in the camp site.
Consideration for Others
This is a peaceful, quiet campsite for the enjoyment of nature. Generators and amplified music are not permitted. We do not allow TVs, radios or any other device capable of playing music / voice. Acoustic instruments are permitted . Noise must be kept to a reasonable level at all times and there must be no noise or vehicle movement between 10.30pm and 7.30am. We do not allow the use of drones. No Fireworks or Chinese Lanterns etc. are allowed. Noisy visitors who persitently disturb other guests will be asked politely to leave, without refund (hopefully this will never happen).
In the interest of peace and quiet we do not accept noisy groups , hen parties, stag parties etc.
Recycling & Rubbish
A condition of camping here is that you separate glass, cans, plastic, paper, cardboard etc. placing them in the special bins provided. What is left, i.e. anything that is not recyclable can be placed in the landfill bins.
Badgers and Foxes
It's nice to know that you might get a glimpse of both of these creatures. At night you'll probably hear them scurrying around for sure. The problem is that they are looking for an easy feast and may try to raid your food stocks and recycling. One or two simple precautions will help. Put your food in suitable, hard containers and your recycling in the bins provided. Don’t leave food scraps lying around and make sure your tent is zipped up at bedtime.
Dunes at Whitesands Camping cannot be held responsible for any lost or stolen property.
Keep the fire small. Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Only seasoned hard wood and pure locally sourced charcoal sold by Dunes Camping can be used on our site. This is dry hardwood which will reduce smoke and prevent spitting. No other combustible material e.g. barbeque fuel or coal is allowed in our fire pits. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy or the flora is too dry. In some conditions e.g. dry and or windy weather we may ask you not to light fires. Fires are lit at your risk and you are responsible for ensuring your safety, the safety of others and also that the fire does not spread. Do not leave litter, tin cans, glass or cigarette butts in the fire pit.
Disposable barbecues are not to be used on our site.
Sorry, we don’t accommodate dogs or other pets, no matter how well behaved or lovely, sorry (actually we do take guide dogs with a registered blind person).
Chemical Toilet Disposal
We have a chemical waste disposal point infront of the facilities. Only use Green Elsan organic fluid.
Should any significant damage or breakage occur, other than acceptable wear and tear, a charge for replacement may be made.
Electric Hook Up
Pitches Chough, Kite, Buzzard, Hawk, Guillemot, Fulmar, Swift, Backbird, Goldfinch and Robin have 6amp electric hook up sockets. In order to take advantage of our exceptional large pitches it is advisable to bring an extra-long cable, >20m is recommended.